Do I need to provide a Gemini or other AI API key?
No. Pal chat, friendship-journey generation, shared-room planning, and live voice use VibePal's hosted AI connection. Voice access still requires sign-in and available plan minutes.
Why am I being asked to sign in?
Public pals, activity decks, reflection-card pages, tools, and vibe quizzes can be explored without an account. Sign-in is required when VibePal needs to save personal data, including voice usage, schedules, favorites, reviews, messages, activity deck progress, test results, and friendship journeys.
Why will a voice call not start?
Sign in, confirm that hosted voice minutes remain, and allow microphone access when using microphone mode. Reload the page if the security token expired, or use typed-input mode when microphone permission is unavailable.
What should I do when a call stops with an error?
The call stops immediately so time after the failure is not counted. Review the timestamped error entry, connection details, reference number, and suggested next step in chat. Check your connection, restart the hangout once, and include the reference when contacting support if it repeats.
Why can the pal not see my shared room work?
Shared room work remains local until it is shared. Start the live hangout, then use Show pal or Update pal on the whiteboard, notebook, document, Code Lab, or SVG Studio and wait for the shared status.
How do I share my screen with the pal?
Start the live hangout, choose Share screen in the shared room header, and select a screen, window, or browser tab in the browser prompt. Keep the sharing preview open until it says the pal is receiving live updates. Use Stop sharing or your browser sharing control when you are finished.
Why can I not create or save a friendship journey?
Sign in and confirm that the active plan is Basic, Plus, or Pro. Friendship journeys are a paid-plan feature. A free account can still schedule a standalone pal hangout without creating a path.
Why is a scheduled hangout showing the wrong time?
VibePal stores the hangout timezone and displays the appointment in your current local time. Open the hangout editor to confirm the date, time, timezone, and duration, especially after travelling or changing the device timezone.
Why did my minutes stay the same after choosing a lower plan?
That is expected. A downgrade begins when the current plan term expires, so the existing allowance remains available until the valid-until date. The lower monthly cap applies from the next plan cycle.